Delivery & Returns
With Alert Level 3 in place in Auckland, customers are not permitted to enter our Shortland St, Parnell and Ponsonby stores. Our Auckland store managers are working contactlessly in store to process all orders and are available at any time via phone or email for your convenience.
The health and safety of our staff and clients is of utmost importance, so rest assured regular sanitzation of the stores and stockroom is in place.
Our Wellington and Christchurch stores are open and we are taking extra steps to ensure social distancing and safety precautions are practiced in and out of our stores.
WS Outlet at Dressmart Onehunga remains closed until further notice.
CURBSIDE COLLECT - Contactless Click & Collect
Our entire range is now available to purchase in a contactless way.
Simply select Click & Collect at the checkout when purchasing online.
Our retail team are also in store to process any orders over the phone that you will be able to collect from our store fronts within 1 hour of placing your order.
You are unable to come into the store but we can look after you from the front door.
Please knock on the door, scan the QR code and one of our staff members will attend to you.
Made to Measure consultations with our senior retail team are available via video chat, ie. Zoom or FaceTime. Simply book an appointment with us online and we will contact you personally to organize a virtual consultation.
New Zealand shipping is free.
Please expect a local delivery time of 2-3 working days from payment. All purchases made on the weekend or public holidays will be sent out the next working day.
Rural addresses may take longer. We do not deliver to PO Boxes.
Parcels require a signature upon delivery so we recommend sending to an address where there will be someone to receive the parcel.
All deliveries are sent via Courier Post, and your tracking number will be sent to you via confirmation email once the goods have been dispatched. Use this at any time to see your parcel's progress. The link is included below:
International shipping is $50 NZD, processed by NZ Post. www.nzpost.co.nz
All prices on the Working Style website are in New Zealand dollars (NZD) and are inclusive of GST. Import duties are NOT included in the product price or shipping cost.
International parcels can typically take up to 14 days to arrive. During the lead up to Christmas or to remote areas, this period may take longer.
Working Style has a no quibbles return policy, we want to make it easy for you to swap a size or to purchase and take something home to show a friend. However, please take the time to familiarize yourself with all of the conditions in the sections below before purchasing.
- Items must be returned within 21 days.
- Items must be unworn, unaltered and unwashed.
- Items must have all tags and packaging attached.
- Footwear must still include the shoe box in its original condition.
HOW TO RETURN A PRODUCT
Online purchases may be returned to stores.
If you would like to return a product but cannot get to a store, simply fill out the return form and attach your free return label included to the outside of your parcel and book a pick up by Courier Post here.
We will be in contact with you once we receive your parcel.
Parnell - +64 9 302 0532
Ponsonby - +64 9 376 3840
Shortland Street - +64 9 358 3010
Wellington - +64 4 472 2914
Christchurch - +64 3 355 8493
Working Style Outlet - +64 9 622 3133
We apologize if you have received a product that is faulty, or if you have received the wrong product. Subject to the terms set out in this returns policy, you are welcome to an exchange or refund.
Refunds will be credited against your original method of payment, eg. to the credit card you used to make the purchase.
Please contact us on +64 9 302 0532 for assistance with online purchases or contact the store you purchased from.
WRONG PRODUCT DELIVERED
If you have ordered something online and received the wrong product due to our error, we apologize. Subject to the terms set out in this returns policy, you are more than welcome to an exchange or refund. Please contact us on 09 302 0532
Under the Consumer Guarantees Act you are entitled to have your faulty products repaired, replaced or refunded.
If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as Courier Post will need to inspect it. Please contact us on 09 302 0532 and we will organize the return of the product for inspection and will endeavour to send you a replacement as soon as possible.
Please contact us via email also - firstname.lastname@example.org
Working Style will make this as easy as possible for you. Exchanges are offered on all full-price products that are unwashed, unworn*, unaltered** and from our ready-to-wear*** collection.
*'Unworn' equates to the perfect resellable condition in which you've purchased the goods. A quick couple of minutes try-on for you to check the fit is encouraged but any sign of extended wear, odor/perfume/cologne/fragrance, dry cleaning, washing, stain or any damage will void our exchange agreement. If your tags and packaging have been removed, do not fret we have more but would like if we can reuse or recycle these so encourage returning these as well.
**'Unaltered' mean's the garment has not been tailored or altered from its original dimensions in any way and is the same dimensions as it was pre-purchase.
*** 'ready-to-wear', also known as off-the-rack, off-the-peg or prêt-à-porter, is our term for product stocked in stores and online from our seasonal collections, sold in predetermined set sizes as opposed to made to measure or tailormade which is made for one individual's size. Exchanges are unavailable for made-to-measure/tailormade products as these are unique orders. However, if there are issues with the fit of these or you've even changed shape, we may be able to adjust these in store so visit the Working Style branch you purchased from and discuss your needs with our team in store.