Delivery & Returns
DUE TO COVID-19, PLEASE EXPECT DELAYS.
As of Wednesday 25/03/20, New Zealand will be in a nationwide lockdown for a minimum of four weeks. We anticipate to fulfill all online orders as soon as it is safe to operate.
We apologize for any inconvenience caused and thank you for your patience.
We ship within New Zealand and internationally.
New Zealand shipping is free. International shipping is $50. We do not deliver to PO Boxes.
Parcels will require a signature upon delivery so we recommend sending to a work address, otherwise please ensure there will be someone home.
All local deliveries are sent via Courier Post, and your tracking number will be sent to you via confirmation email once the goods have been dispatched. Use this at any time to see your parcel's progress. The link is included below:
All orders will be processed and subject to product availability. Please expect a local delivery time of 2-3 working days from payment for products that we have in stock. Rural addresses may take longer. International parcels can typically take up to 14 days to arrive. During the lead up to Chistmas or to remote areas, this period may take longer.
All purchases made on the weekend or public holidays will be sent out the next working day.
Working Style will contact you via email if the merchandise you have selected is not currently in stock or if we require additional information.
All prices on the Working Style website are in New Zealand dollars (NZD) and are inclusive of GST.
Working Style has a no quibbles return policy, we want to make it easy for you to swap a size or to purchase and take something home to show a friend. However, please take the time to familiarise yourself with all of the conditions in the sections below before purchasing.
- 1 Items must be returned within 21 days.
- 2 Items must be unworn, unaltered and unwashed.
- 3 Items must have all tags and packaging attached.
- 4 Footwear must still include the shoebox in its original condition.
HOW TO RETURN A PRODUCT
Online purchases may be returned to stores. You will need a print out of your Order Confirmation email as information on this is needed as proof of purchase.
If you would like to return a product but cannot get to a store, then please contact us on 09 375 3601. Make sure you have your order details hand
ONLINE PURCHASES - call us on 09 375 3601.
STORE PURCHASES - For assistance with anything purchased in store, please contact the store and salesperson you purchased your goods from first and they will help. Items must be returned to the branch originally purchased from.
Parnell - +64 9 302 0532
Ponsonby - +64 9 376 3840
Shortland Street - +64 9 358 3010
Wellington -+64 4 472 2914
Christchurch -+64 3 355 8493
Working Style Outlet - +64 9 622 3133
We apologise if you have received a product that is faulty, or if you have received the wrong product. Subject to the terms set out in this returns policy, you are welcome to an exchange or refund.
Refunds will be credited against your original method of payment, eg to the credit card you used to make the purchase.
Please contact us on 09 375 3601 for assistance with online purchases or contact the store you purchased from.
WRONG PRODUCT DELIVERED
If you have ordered something online and received the wrong product due to our error, we apologise. Subject to the terms set out in this returns policy, you are more than welcome to an exchange or refund. Please contact us on 09 375 3601.
Under the Consumer Guarantees Act you are entitled to have your faulty products repaired, replaced or refunded.
If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as Courier Post will need to inspect it. Please contact us on 09 375 3601 and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.
Please contact us via email also - firstname.lastname@example.org
Working Style will make this as easy as possible for you. Exchanges are offered on all full-price products that are unwashed, unworn*, unaltered** and from our ready-to-wear*** collection.
*'Unworn' equates to the perfect resellable condition in which you've purchased the goods. A quick couple of minutes try-on for you to check the fit is encouraged but any sign of extended wear, odor/perfume/cologne/fragrance, dry cleaning, washing, stain or any damage will void our exchange agreement. If your tags and packaging have been removed, do not fret we have more but would like if we can reuse or recycle these so encourage returning these as well.
**'Unaltered' mean's the garment has not been tailored or altered from its original dimensions in any way and is the same dimensions as it was prepurchase.
*** 'ready-to-wear', also known as off-the-rack, off-the-peg or prêt-à-porter, is our term for product stocked in stores and online from our seasonal collections, sold in predetermined set sizes as opposed to made to measure or tailormade which is made for one individual's size. Exchanges are unavailable for made-to-measure/tailormade products as these are unique orders. However, if there are issues with the fit of these or you've even changed shape, we may be able to adjust these in store so visit the Working Style branch you purchased from and discuss your needs with our team in store.