Delivery & Returns
SHIPPING - COVID-19
From NZ's alert level 3, our full product range will be available to be delivered to your door.
For everyone's safety, we have one staff member processing all online orders and all deliveries will be contactless from our dispatch point right through to drop off. A signature will not be required for any parcels delivered during this time.
All orders will be processed and subject to product availability.
We will contact you via email if the merchandise you have selected is not currently in stock or if we require additional information.
CONTACTLESS CLICK & COLLECT - COVID-19
Our head retail team will be in store, behind closed doors, to process any orders over the phone, which you will be able to collect from our store fronts within an hour of your call.
Simply call your local WS store to place an order or shop online and select “click and collect” at the checkout.
We will notify you as soon as your order is ready for contactless collection. Please knock on the door, wait a safe distance and a staff member will deliver it to our doorstep for you to take home.
Parnell +64 9 302 0532
Ponsonby +64 9 376 3840
Shortland Street +64 9 358 3010
Wellington +64 4 472 2914
Christchurch +64 3 355 8493
New Zealand shipping is free.
Please expect a local delivery time of 2-3 working days from payment. All purchases made on the weekend or public holidays will be sent out the next working day.
Rural addresses may take longer. We do not deliver to PO Boxes.
Parcels require a signature upon delivery so we recommend sending to an address where there will be someone to receive the parcel.
All deliveries are sent via Courier Post, and your tracking number will be sent to you via confirmation email once the goods have been dispatched. Use this at any time to see your parcel's progress. The link is included below:
International shipping is $50 NZD, processed by NZ Post. www.nzpost.co.nz
All prices on the Working Style website are in New Zealand dollars (NZD) and are inclusive of GST. Import duties are NOT included in the product price or shipping cost.
International parcels can typically take up to 14 days to arrive. During the lead up to Christmas or to remote areas, this period may take longer.
Working Style has a no quibbles return policy, we want to make it easy for you to swap a size or to purchase and take something home to show a friend. However, please take the time to familiarize yourself with all of the conditions in the sections below before purchasing.
- Items must be returned within 21 days.
- Items must be unworn, unaltered and unwashed.
- Items must have all tags and packaging attached.
- Footwear must still include the shoebox in its original condition.
HOW TO RETURN A PRODUCT
Online purchases may be returned to stores. You will need a print out of your Order Confirmation email as information on this is needed as proof of purchase.
If you would like to return a product but cannot get to a store, then please contact us on 09 302 0532. Please make sure you have your order details handy.
ONLINE PURCHASES - call us on 09 302 0532.
STORE PURCHASES - For assistance with anything purchased in store, please contact the store and salesperson you purchased your goods from first and they will help. Items must be returned to the branch originally purchased from.
Parnell - +64 9 302 0532
Ponsonby - +64 9 376 3840
Shortland Street - +64 9 358 3010
Wellington - +64 4 472 2914
Christchurch - +64 3 355 8493
Working Style Outlet - +64 9 622 3133
We apologize if you have received a product that is faulty, or if you have received the wrong product. Subject to the terms set out in this returns policy, you are welcome to an exchange or refund.
Refunds will be credited against your original method of payment, eg. to the credit card you used to make the purchase.
Please contact us on +64 9 302 0532 for assistance with online purchases or contact the store you purchased from.
WRONG PRODUCT DELIVERED
If you have ordered something online and received the wrong product due to our error, we apologize. Subject to the terms set out in this returns policy, you are more than welcome to an exchange or refund. Please contact us on 09 302 0532
Under the Consumer Guarantees Act you are entitled to have your faulty products repaired, replaced or refunded.
If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as Courier Post will need to inspect it. Please contact us on 09 302 0532 and we will organize the return of the product for inspection and will endeavour to send you a replacement as soon as possible.
Please contact us via email also - firstname.lastname@example.org
Working Style will make this as easy as possible for you. Exchanges are offered on all full-price products that are unwashed, unworn*, unaltered** and from our ready-to-wear*** collection.
*'Unworn' equates to the perfect resellable condition in which you've purchased the goods. A quick couple of minutes try-on for you to check the fit is encouraged but any sign of extended wear, odor/perfume/cologne/fragrance, dry cleaning, washing, stain or any damage will void our exchange agreement. If your tags and packaging have been removed, do not fret we have more but would like if we can reuse or recycle these so encourage returning these as well.
**'Unaltered' mean's the garment has not been tailored or altered from its original dimensions in any way and is the same dimensions as it was pre-purchase.
*** 'ready-to-wear', also known as off-the-rack, off-the-peg or prêt-à-porter, is our term for product stocked in stores and online from our seasonal collections, sold in predetermined set sizes as opposed to made to measure or tailormade which is made for one individual's size. Exchanges are unavailable for made-to-measure/tailormade products as these are unique orders. However, if there are issues with the fit of these or you've even changed shape, we may be able to adjust these in store so visit the Working Style branch you purchased from and discuss your needs with our team in store.